Living Map NHS & Health
ROI Calculator

People are missing appointments because they don't know where they're going.

We help patients find their way. The cost saving is immediate — the investment is not. See what you're losing right now.

Appointment volume

Use whichever figure you have to hand — daily, weekly, monthly, or annual.

50

= 50 appointments / month

UK average is approximately 5% — NHSE data
5.0%

Missed appointment cost

Cost to the trust for each missed or wasted clinical slot

NHS England estimates roughly £160 per missed appointment, covering clinical time and overheads.
£

Staff time on directions

Think about how many frontline staff you have and how many times a day they're stopped for directions.

7.5 hrs
Band 2–5 NHS staff typically costs £20–35/hr including on-costs.
£ / hr

Estimated monthly loss

£0

you're losing this every month to patients who didn't know where to go

Missed appointments per month –
Appointment cost (monthly) –
Staff time cost (monthly) –

Cost breakdown

Missed appointments 0%
Staff time 0%
Projected annual loss at current rate × 12 months
£0
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Estimates based on data entered. Real costs will vary by trust size and configuration. Sources: NHS England, NHSE Missed Appointments Report.